Marvin - IT Support Specialist with 3+ years in educational and quality assurance roles

Managua, Managua Department, Nicaraguaen

Provided technical support and maintenance for PC hardware and software, ensuring operational efficiency.

Conducted functional testing and collaborated with development teams to improve system performance.

Published on CazVid

Summary

Dedicated IT professional experienced in technical support, system testing, and instructional technology. Skilled in hardware/software maintenance, network setup, and database management, ensuring smooth operations in educational settings.

Key Achievements

Managed inventory, documentation, and configuration of IT assets, including network setup and database management.

Skills

Technical SupportAdvanced

Delivered hardware and software support, troubleshooting, and user assistance in educational environments.

Quality AssuranceIntermediate

Performed functional testing, defect documentation, and reporting to verify system reliability.

Network ConfigurationIntermediate

Configured basic network devices, cables, and IP management to support organizational IT infrastructure.

Database ManagementBeginner

Utilized databases for recording, consulting, and managing technical support information.

Office Productivity Tools

Experience

Pasante en TIC

Universidad American College

Agosto 2024 - Febrero 2025

soporte técnico, mantenimiento preventivo y correctivo de PC, instalación de programas

Asistente de QA (Quality Assurance)

OPSGRADE

Marzo 2025 - junio 2025

Realizar pruebas funcionales para verificar y asegurar el correcto funcionamiento del sistema., Identificar, analizar y documentar errores o incidencias detectadas durante el proceso de pruebas., Colaborar de manera activa con el equipo de desarrollo para la corrección y mejora de las fallas...

Soporte Tecnico

Universidad American College

Junio 2025 - Actualidad

Brindar soporte técnico preventivo y correctivo a equipos de cómputo (PC y laptops)., Realizar mantenimiento preventivo y correctivo de hardware y software., Instalación, configuración y actualización de programas, sistemas operativos y aplicaciones institucionales., Preparar y configurar equipos...