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IT Support Specialist with 3+ years in educational and quality assurance roles
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Competencies
Delivered hardware and software support, troubleshooting, and user assistance in educational environments.
Performed functional testing, defect documentation, and reporting to verify system reliability.
Configured basic network devices, cables, and IP management to support organizational IT infrastructure.
Utilized databases for recording, consulting, and managing technical support information.
Proficient in Excel and OBS for data management and operational support tasks.
Education
Languages
Summary
Dedicated IT professional experienced in technical support, system testing, and instructional technology. Skilled in hardware/software maintenance, network setup, and database management, ensuring smooth operations in educational settings.
Key Achievements
- Provided technical support and maintenance for PC hardware and software, ensuring operational efficiency.
- Conducted functional testing and collaborated with development teams to improve system performance.
- Managed inventory, documentation, and configuration of IT assets, including network setup and database management.
Experience
Pasante en TIC
soporte técnico, mantenimiento preventivo y correctivo de PC, instalación de programas
Asistente de QA (Quality Assurance)
Realizar pruebas funcionales para verificar y asegurar el correcto funcionamiento del sistema., Identificar, analizar y documentar errores o incidencias detectadas durante el proceso de pruebas., Colaborar de manera activa con el equipo de desarrollo para la corrección y mejora de las fallas...
Soporte Tecnico
Brindar soporte técnico preventivo y correctivo a equipos de cómputo (PC y laptops)., Realizar mantenimiento preventivo y correctivo de hardware y software., Instalación, configuración y actualización de programas, sistemas operativos y aplicaciones institucionales., Preparar y configurar equipos...