This is my profileContact via CazVidMarvin
Bilingual Contact Center Specialist with 4+ years of customer service experience
Contact
Competencies
Responded to customer inquiries via calls in a contact center environment.
Provided interpretation services and handled communications in both Spanish and English.
Conducted outbound calls to promote internet plans and upgrades to customers.
Managed payroll operations including account validation and monthly payment processing for government staff.
Education
Summary
Experienced bilingual specialist skilled in customer support, medical interpretation, and payroll operations with a strong background in contact centers and government services.
Key Achievements
- Handled a variety of customer calls including technical support, billing, and sales, demonstrating versatility.
- Provided medical interpretation services, facilitating communication between healthcare providers and patients.
- Supported payroll operations for government employees, ensuring accurate processing of payments and account validation.
Experience
Bilingual Specialist in Contact Center
Answered calls from customer service and tech support, Cold calling, Outbound calls
Bilingual medical interpreter
Interpreting for doctors and patients
Bilingual Sales Agent Representative
Sales agent calling for Spanish and English customers, Mobile lines, Internet plans, Upgrades for their internet, Asking for their payment
Payroll agent
Pay Payrolls, Load and validate accounts, Payment of variable salary, Monthly payments, Team support