Experienced front desk and guest relations assistant with a proven track record in delivering exceptional customer service, managing reservations, and enhancing guest satisfaction in luxury hospitality settings. Adept at handling VIP clients and resolving issues professionally.
Exceptional ability to deliver outstanding service, resolve complaints, and foster guest engagement.
Proficient in verbal and written communication, with experience in reports, presentations, and guest interactions.
Skilled in managing bookings, inquiries, and administrative tasks for hospitality settings.
Capable of resolving guest issues efficiently and making informed decisions under pressure.
African Pride Irene Lodge
Attending to guests in a professional manner & making booking for the hotel & spa.. Receiving and making calls to prospects and current guests.. Taking reservations by telephone, emails and making quotations & sending invoices.. Verifying payment, computing all guests’ billings accurately.. Updating reports and balancing them.
African Pride Irene Lodge
Providing information about facilities, programs and other services.. Attending to special guests (VIPs) and responding to inquiries.. Profiling and allocating of gifting and assisting with site inspections.
Bachelor of Science Honours
National Certificate
GCE Advanced Level & Ordinary Level Certificates
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Maintains a positive attitude, collaborates effectively, and builds trust with colleagues and guests.
