Experienced in customer care, sales, and interpretation with proven success in expanding client relationships, increasing retention, and supporting business growth. Skilled in data analysis and process optimization.
Provided empathetic and efficient service, enhancing customer satisfaction in fast-paced environments.
Expanded client base and strengthened relationships, contributing to company growth across markets.
Delivered accurate Spanish-English interpretation for medical, legal, and insurance contexts.
Utilized SQL and Power BI to analyze data, supporting decision-making and reporting processes.
Teleperformance / Amazon UK
Ranked among the Top 30 customer service agents worldwide., Increased customer satisfaction survey approvals by 10% through efficient and empathetic service.
Unified Benefits South
Contributed to the expansion of the company in Colombia by boosting sales and strengthening client relationships., Improved customer retention by 15% through personalized retention strategies.
Propio Language Services
Achieved the highest entry exam score among new interpreters in my cohort., Maintained a quality rating above 95% throughout the entire period of employment., Consistently recognized for clarity and accuracy in both English and Spanish interpretation.
Fusion BPO
Boosted client visits in Colombia by 50% through effective scheduling and prospect outreach., Contributed to a 10% increase in total company revenue by optimizing appointment management.
High School Diploma
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