Dynamic professional with over 3 years of experience in customer service, sales, and banking operations. Skilled in negotiation, problem-solving, and effective communication. Currently pursuing a Commercial Engineering degree, dedicated to continuous growth and delivering exceptional client experiences.
Expert in resolving customer issues efficiently, enhancing satisfaction and loyalty.
Proven ability to sell products and negotiate deals effectively in fast-paced environments.
Strong analytical skills utilized to verify billing details and process credit notes accurately.
Excellent verbal communication, demonstrated through teaching and customer interactions.
Millicom - Tigo Bolivia
Handled customer cases and tickets daily, Verified billing details, Processed credit notes and discounts, Contributed to customer experience improvements
BCP Banco de Credito de Bolivia
Sold insurance products to customers, Developed strong negotiation skills, Consistently achieved company sales goals
Banco Bisa S.A
Handled cash operations, Managed multiple systems simultaneously, Performed efficiently under pressure
Private Institute ITESEM
Taught English to students aged 12 to 45, Managed classes of over 35 students
Commercial Engineer
CBA Intensive Advanced English Degree
Tesol Methology Course
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High adaptability to various roles, from customer service to teaching and sales.
