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Customer Service and Sales Professional with 3+ years in Banking and Telecom Industries
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Competencies
Expert in resolving customer issues efficiently, enhancing satisfaction and loyalty.
Proven ability to sell products and negotiate deals effectively in fast-paced environments.
Strong analytical skills utilized to verify billing details and process credit notes accurately.
Excellent verbal communication, demonstrated through teaching and customer interactions.
High adaptability to various roles, from customer service to teaching and sales.
Education
Languages
Summary
Dynamic professional with over 3 years of experience in customer service, sales, and banking operations. Skilled in negotiation, problem-solving, and effective communication. Currently pursuing a Commercial Engineering degree, dedicated to continuous growth and delivering exceptional client experiences.
Key Achievements
- Enhanced customer experience processes at Millicom, leading to improved satisfaction scores
- Consistently met and exceeded sales targets for insurance products at BCP Banco de Credito de Bolivia
- Handled high-volume cash operations efficiently under pressure as a Bank Teller
- Developed strong negotiation skills resulting in increased sales conversions
- Taught English to diverse student groups, improving language proficiency and engagement
Experience
Back Office Agent
Handled customer cases and tickets daily, Verified billing details, Processed credit notes and discounts, Contributed to customer experience improvements
Service Promoter - Customer experience
Sold insurance products to customers, Developed strong negotiation skills, Consistently achieved company sales goals
Bank Teller
Handled cash operations, Managed multiple systems simultaneously, Performed efficiently under pressure
English Teacher
Taught English to students aged 12 to 45, Managed classes of over 35 students