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Customer Service Specialist at Sam’s Club-Concentrix
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Competencies
Skilled in building strong client relationships and improving customer satisfaction.
Proficient in delivering clear, effective communication via calls, chat, and email.
Capable of maintaining organized records and managing documentation efficiently.
Experienced in creating and managing documents and presentations using Microsoft Office.
Education
Languages
Summary
Dedicated customer service professional with experience in increasing response rates and lead conversions. Skilled in client engagement, communication, and documentation, committed to delivering exceptional support.
Key Achievements
- Increased client response rate by 30% through effective appointment setting strategies.
- Facilitated over 200 warm calls monthly, boosting lead conversions.
- Managed daily operations of customer service agents to ensure quality and efficiency.
- Enhanced client engagement and satisfaction through personalized service.
Experience
Customer Service Specialist
Increased client response rate by 30% through effective appointment setting strategies., Facilitated over 200 warm calls monthly, generating an improvement in lead conversions., Oversee agents' daily operations and ensure smooth, clear, and concise service support and assistance.
Experience in managing memberships, Specializing in managing cases and exceptional customer service and providing attention, Taking calls to provide better assistance and chat support