Seasoned logistics coordinator and customer service supervisor with expertise in freight management, team support, and process optimization. Skilled in communication, troubleshooting, and operational reporting to ensure efficient transportation solutions.
Tracked freight, scheduled pickups/deliveries, and managed documentation to ensure smooth transportation workflows.
Evaluated and improved client interactions, monitored KPIs, and helped team members enhance soft skills.
Utilized communication strategies to coordinate with shippers, carriers, and clients effectively.
Handled issues related to freight delays, documentation discrepancies, and service disruptions.
Lean Solutions Group
To track and trace freight and to make sure that it’s picked up and delivered on time., To properly report any issue related to a carrier not being able to pick up or deliver the freight on time., To recover the freight in case a carrier can’t pick it up., To collect paperwork such as BOL’s or...
Teleperformance
To focus on the objectives and the metrics (KPI's) required by the customer., To monitor and evaluate agent phone calls., To create or modify the ways to work with my team, help them improve their soft skills.
Pregrado
Pregrado
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Supervised customer service team, providing guidance on work processes and soft skills development.
