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Mateo Nicolás Mondoñedo Sánchez's avatar
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Mateo Nicolás Mondoñedo Sánchez

Lima, Lima Province, Peru

Customer Service & Sales Coordinator with 5+ years in client engagement

  • Managed customer relationships and resolved technical issues for Telecom clients including AT&T and Sirius XM.
  • Led sales of high-end beauty products and educational courses, demonstrating product knowledge and client advisory skills.
  • Supported judicial and administrative procedures, liaising with multiple government entities and managing legal process verifications.
Customer Service
Advanced
Provided technical support, sales, and problem resolution for telecom and media clients.
Sales Strategy
Intermediate
Engaged in direct sales of courses and beauty products, utilizing client advisory skills to enhance sales.
Medical Interpretation
Intermediate
Interpreted medical terms and information accurately over calls and videocalls, supporting healthcare communication.
Administrative Procedures
Intermediate
Verified and followed up on pending legal and administrative procedures across various government agencies.
Community Outreach
Beginner
Conducted educational outreach activities and provided public assistance in academic settings.

Languages

English
B2
See Full Skillset on CazVid
February 2020 - July 2020
Documentary Management Assistant in Administrative and Judicial Areas
ESTUDIO JURÍDICO MONDOÑEDO CHÁVEZ Y ASOCIADOS SRL
In charge of verifying the pending procedures of the law firm with INDECOPI, the Ministry of Labor, Ministry of Health, UGEL., Contact with entities about the progress of administrative procedures., Per diems were provided for trips to provinces to follow up on judicial cases, interviewing officials from different entities.
September 2020 - January 2021
Social Projection Coordinator
COLEGIO PERUANO ESPAÑOL
Outreach to the community for educational purposes., Attention to the public in matters of educational advice.
March 2019 - September 2019
Sales Executive
CHÁVEZ ASESORES Y CONSULTORES EIRL
In charge of selling courses related to the area of human resources and marketing for companies in the public and private sector.
January 2021 - December 2022
Sales Executive
STELLA SALON & SPA
In charge of the direct sale of high-end hair products and salon beauty products such as perfumes, imported and national., Direct advice to clients regarding national, Italian and other products; due to the knowledge of their effectiveness.
February 2024 - May 2024
Customer Service Agent
TELEPERFORMANCE
Agent in charge of customer service for AT&T., Sells of new cellphone services and internet services. Tech support for internet services. Bills explanation. Sells of new cellphone devices., Resolution of problems for every customer.
September 2024 - November 2024
Customer Service Agent
TELEPERFORMANCE
Agent in charge of customer service for Sirius XM., Sells of new subscriptions, offer strategies during the call., In charge of retentions., Resolution of problems for every customer and her radio signal or anything regarding the product.
November 2024 - Present
Medical Interpreter
CLOUDBREAK
Agent in charge of medical interpretation for CloudBreak., Interpretation over the phone and via videocall., Knowledge of medical terms.
View Complete Work History
🎓
SAN AGUSTIN DE CHICLAYO
Secondary School
Completed 2018
🎓
UNIVERSIDAD DE LIMA
University
Completed 2021
🎓
LADO INTERNATIONAL INSTITUTE
2015
🎓
CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT
2018
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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