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Customer Service & Sales Coordinator with 5+ years in client engagement
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Competencies
Provided technical support, sales, and problem resolution for telecom and media clients.
Engaged in direct sales of courses and beauty products, utilizing client advisory skills to enhance sales.
Interpreted medical terms and information accurately over calls and videocalls, supporting healthcare communication.
Verified and followed up on pending legal and administrative procedures across various government agencies.
Conducted educational outreach activities and provided public assistance in academic settings.
Education
Languages
Summary
Experienced in client relationship management, technical support, and sales within telecom, media, educational, and administrative sectors. Skilled in medical interpretation and community outreach.
Key Achievements
- Managed customer relationships and resolved technical issues for Telecom clients including AT&T and Sirius XM.
- Led sales of high-end beauty products and educational courses, demonstrating product knowledge and client advisory skills.
- Supported judicial and administrative procedures, liaising with multiple government entities and managing legal process verifications.
Experience
Documentary Management Assistant in Administrative and Judicial Areas
In charge of verifying the pending procedures of the law firm with INDECOPI, the Ministry of Labor, Ministry of Health, UGEL., Contact with entities about the progress of administrative procedures., Per diems were provided for trips to provinces to follow up on judicial cases, interviewing officials from different entities.
Social Projection Coordinator
Outreach to the community for educational purposes., Attention to the public in matters of educational advice.
Sales Executive
In charge of selling courses related to the area of human resources and marketing for companies in the public and private sector.
Sales Executive
In charge of the direct sale of high-end hair products and salon beauty products such as perfumes, imported and national., Direct advice to clients regarding national, Italian and other products; due to the knowledge of their effectiveness.
Customer Service Agent
Agent in charge of customer service for AT&T., Sells of new cellphone services and internet services. Tech support for internet services. Bills explanation. Sells of new cellphone devices., Resolution of problems for every customer.
Customer Service Agent
Agent in charge of customer service for Sirius XM., Sells of new subscriptions, offer strategies during the call., In charge of retentions., Resolution of problems for every customer and her radio signal or anything regarding the product.
Medical Interpreter
Agent in charge of medical interpretation for CloudBreak., Interpretation over the phone and via videocall., Knowledge of medical terms.