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Mateo Quiceno

Bello, Antioquia, Colombia

Customer Service Agent with 2+ years in BPO and Multilingual Support

  • Provided bilingual customer support in English and Spanish across multiple call centers including Teleperformance and UPS.
  • Handled customer inquiries about services, invoices, and accounts, ensuring clear communication and issue resolution.
  • Maintained compliance with interaction parameters and standardized procedures during sales and service roles.
Customer Service
Expert
Delivered personalized support, information, and issue resolution to diverse customer needs.
Communication Skills
Advanced
Effectively communicated with clients in both English and Spanish through various channels.
Sales and Cross-selling
Intermediate
Engaged customers in selling intangible products and providing tailored service recommendations.
Procedure Compliance
Advanced
Verified and adhered to protocols, standards, and parameters in sales and customer service contexts.

Languages

Spanish
Bilingual
English
Advanced
See Full Skillset on CazVid
April 2019 - January 2020
Bilingual agent
Teleperformance
Provide attention to the user about their services., Provide information about products, offers, and benefits assertively., Attend to the user about their invoices, their accounts, and cross-sell in English and Spanish.
April 2020 - June 2021
Telemercaderist
BRM - GSH
Make sales by phone to foreign users., Give the customer the most appropriate service for their needs., Fully comply with the parameters due when interacting with the user.
June 2020 - August 2020
Sales experience creator
EMTELCO
Sale of intangible products., Communicate the service assertively to the user., Verification of procedures, protocols and standards.
August 2021 - February 2022
Customer service representative
UPS GLOBAL BUSINESS
Inform the user of their packages and deliveries., Personalized customer management, for optimal delivery and scaling., Verification of procedures with the user in English and Spanish.
View Complete Work History
🎓
Academic bachelor’s degree
Completed 2015
🎓
Technical hosting services degree
Completed 2020
See Education & Certifications

Asesor de servicio al cliente

Enfocado al servicio al cliente y sus diferentes procesos

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Customer service representative

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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