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Juan Matos

Santo Domingo, Nacional, Dominican Republic

Customer Service Specialist with diverse experience in client support and technical assistance

  • Progressed through roles from Customer Service Representative to Client Success Specialist, enhancing skill set and responsibilities.
  • Gained experience across multiple industries including finance, security, and contact center operations.
  • Performed technical support and field auditing, demonstrating adaptability and range in service roles.
Customer Service
Advanced
Applied customer service skills across multiple roles including contact centers and client support.
Technical Support
Intermediate
Provided technical assistance in a contact center environment, resolving client issues.
Client Relations
Advanced
Developed and maintained client relations to ensure customer satisfaction and retention.
Quality Inspection & Auditing
Intermediate
Conducted field audits, ensuring compliance and process adherence.
Security Procedures
Beginner
Handled airport security tasks, ensuring passenger safety and protocol adherence.
See Full Skillset on CazVid
Costumer Care Advisor- Contact Center
Scotia GBS Dominican Republic
Client success specialist
Broadway Support Services
Customer Service Representative
Concentrix
Technical Support
Continuum Global Solutions
Finance Representative
Longport (AILA)
Airport Security Agent
Nielsen, R.D.
Field Auditor
View Complete Work History
🎓
Universidad Autónoma de Santo Domingo (UASD)
Licenciatura
Completed Tercer cuatrimestre
🎓
Liceo Estados Unidos de América
Bachiller General
Completed 2008
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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