This is my profileContact via CazVidJuan
Customer Service Specialist with diverse experience in client support and technical assistance
Contact
Santo Domingo, Nacional, Dominican Republic
Available on CazVid
Competencies
Customer ServiceAdvanced
Applied customer service skills across multiple roles including contact centers and client support.
Technical SupportIntermediate
Provided technical assistance in a contact center environment, resolving client issues.
Client RelationsAdvanced
Developed and maintained client relations to ensure customer satisfaction and retention.
Quality Inspection & AuditingIntermediate
Conducted field audits, ensuring compliance and process adherence.
Security ProceduresBeginner
Handled airport security tasks, ensuring passenger safety and protocol adherence.
Education
Licenciatura
Universidad Autónoma de Santo Domingo (UASD)
Completed Tercer cuatrimestre
Bachiller General
Liceo Estados Unidos de América
Completed 2008
Summary
Experienced in customer service, technical support, and client success within diverse industries, committed to delivering exceptional service and solutions.
Key Achievements
- Progressed through roles from Customer Service Representative to Client Success Specialist, enhancing skill set and responsibilities.
- Gained experience across multiple industries including finance, security, and contact center operations.
- Performed technical support and field auditing, demonstrating adaptability and range in service roles.
Experience
Costumer Care Advisor- Contact Center
Scotia GBS Dominican Republic
Client success specialist
Broadway Support Services
Customer Service Representative
Concentrix
Technical Support
Continuum Global Solutions
Finance Representative
Longport (AILA)
Airport Security Agent
Nielsen, R.D.
Field Auditor
Skills
Customer ServiceTechnical SupportClient RelationsQuality Inspection & AuditingSecurity Procedures
Published on CazVid - Jul 3, 2025