This is my profileContact via CazVidMauricio
English Teacher with 10+ years of diverse instructional experience
Contact
Competencies
Delivered English lessons to students of all ages and proficiency levels, including adults and kids.
Handled customer inquiries via chat and email, providing support for gift cards and reservations.
Analyzed customer interactions, provided actionable feedback, and developed workflows to enhance service quality.
Translated an unpublished literary work, showcasing language fluency and cultural understanding.
Proficient in Microsoft Office Suite, Zoom, and Teams for instructional, communication, and workflow purposes.
Education
Languages
Summary
Experienced English teacher and customer service professional with a strong background in educational instruction, quality assurance, and translation. Adept at adapting teaching methods to different audiences and improving service processes.
Key Achievements
- Taught English at multiple levels (basic to advanced) across various institutions, adapting to diverse learner needs.
- Provided targeted feedback and workflow development as a Quality Analyst to improve customer service productivity.
- Interim translated an unpublished book, demonstrating language proficiency and versatility in translation work.
Experience
English teacher for basic, intermediate, and advanced levels.
Sales specialist for US customers.
Sales and customer service specialist for flight, hotel, car and vacation package reservations.
English teacher for kids, teenagers, and adults.
English teacher for adults
English tutor for advanced and intermediate levels.
Interim Translator for an unpublished book (The Range of Gold) by the writer, poet and painter Salvador Salazar Arrué
English teacher for kids, teenagers, and adults.
Quality Analyst.
Provide feedback to improve and optimize procedures to increase productivity., Develop action plans to keep customer service agents increasing their metrics and overall results., Create workflows for different products based on client’s needs., Live monitoring of calls, chats, and email interaction to provide immediate feedback.
Email and chat customer service agent.
Provide support for Gift Cards of different brands via Live chats and Zendesk.