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Mauricio Romero's avatar
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Mauricio Romero

Puebla, Puebla, Mexico

Customer Service Supervisor with 5+ years in Telecom and Retail

  • Supervised customer service and online order teams at The Home Depot, improving team workflow.
  • Managed credit and collections processes at AT&T, overseeing team compliance and efficiency.
  • Led customer service and cross sales initiatives at Verizon through Alorica, enhancing client experience.
Customer Service
Advanced
Applied communication and problem-solving skills to address customer needs effectively.
Team Supervision
Advanced
Managed and coordinated teams across multiple roles to ensure operational objectives.
Communication
Expert
Utilized clear and effective communication in customer interactions and team leadership.
Problem Solving
Intermediate
Addressed issues in customer service, collections, and online orders through strategic solutions.
Organization
Intermediate
Maintained organized workflows and managed online order processing effectively.

Languages

English
C1
Spanish
native
See Full Skillset on CazVid
January 2024 - Current
Senior supervisor
Iterum, The Home Depot
Customer Service and Online orders
July 2022 - December 2023
Supervisor
AT&T
Credits and Collections
September 2020 - July 2022
Phone agent /Supervisor
Alorica, Verizon
Customer service and cross sales
View Complete Work History
🎓
Benemerita Universidad Autonoma de Puebla
Economics degree
Completed 2024
🎓
Benemerita Universidad Autonoma de Puebla
Actuarial science studies
Completed 2019
🎓
Universidad del Valle de Mexico
Bussines administration technical degree
Completed 2016
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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