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Customer Service Supervisor with 5+ years in Telecom and Retail
Contact
Puebla, Puebla, Mexico
Available on CazVid
Competencies
Customer ServiceAdvanced
Applied communication and problem-solving skills to address customer needs effectively.
Team SupervisionAdvanced
Managed and coordinated teams across multiple roles to ensure operational objectives.
CommunicationExpert
Utilized clear and effective communication in customer interactions and team leadership.
Problem SolvingIntermediate
Addressed issues in customer service, collections, and online orders through strategic solutions.
OrganizationIntermediate
Maintained organized workflows and managed online order processing effectively.
Education
Economics degree
Benemerita Universidad Autonoma de Puebla
Completed 2024
Actuarial science studies
Benemerita Universidad Autonoma de Puebla
Completed 2019
Bussines administration technical degree
Universidad del Valle de Mexico
Completed 2016
Languages
EnglishC1
Spanishnative
Summary
Experienced supervisor with a solid background in customer service, collections, and online order management across retail and telecommunications sectors.
Key Achievements
- Supervised customer service and online order teams at The Home Depot, improving team workflow.
- Managed credit and collections processes at AT&T, overseeing team compliance and efficiency.
- Led customer service and cross sales initiatives at Verizon through Alorica, enhancing client experience.
Experience
Senior supervisor
Iterum, The Home Depot
January 2024 - Current
Customer Service and Online orders
Supervisor
AT&T
July 2022 - December 2023
Credits and Collections
Phone agent /Supervisor
Alorica, Verizon
September 2020 - July 2022
Customer service and cross sales
Skills
Customer ServiceTeam SupervisionCommunicationProblem SolvingOrganization
Published on CazVid - Jul 3, 2025