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Customer Service & Talent Acquisition Specialist with 8+ years in client support and recruitment
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Competencies
Extensive experience in handling calls, chat, and email support channels, ensuring quality service.
Applied technical troubleshooting skills in resolving technical issues and supporting clients.
Proficient in sourcing, screening, and scheduling interviews, managing applicant pipelines.
Maintained accurate records in ATS systems and documentation of incidents and processes.
Facilitated communication with pharmacies, doctors, and team members to coordinate benefits and resolve issues.
Education
Languages
Summary
Experienced in client support, escalation handling, and recruitment processes across healthcare and retail sectors.
Key Achievements
- Managed an average of 40 calls per day while providing customer support at United Healthcare
- Sourced and screened candidates, coordinating multiple hiring processes at Foundever Nicaragua
- Handled escalation cases and documented incidents effectively at Starbucks, ensuring resolution and customer satisfaction
Experience
Customer Service Representative / Supervisor
Managed insurance information, Coordinated benefits, Communicated with pharmacies and doctors, Handled an average of 40 calls per day, Managed escalated calls, Maintained accurate records, Provided excellent client support
Talent Acquisition Specialist
Sourcing candidates, Screening candidates, Coordinating candidates for various roles, Managing applicant pipelines, Scheduling interviews, Maintaining accurate records in ATS systems
Customer Service Representative Tier 2 / Supervisor
Handled specialized escalation cases, Documented incidents, Assessed case details, Provided appropriate compensation resolutions, Escalated cases to higher departments when necessary