Megan

Administrative Officer and Front Desk Assistant

Served as primary point of contact for clients and vendors, managing front-desk operations including greeting visitors, routing calls/emails, and scheduling appointments.. Provided administrative support to a team of 21 staff, organizing calendars, coordinating meetings, and maintaining accurate office records and documentation.. Prepare and analyze reports using Microsoft Excel (e.g., monthly sales reports, client data tracking); ensured 100% accuracy in data entries and streamlined information retrieval.. Liaise between clients and internal departments to resolve inquiries and service issues; consistently achieved about 95% customer satisfaction rating through prompt follow-up and solution delivery.. Initiated a digital filing system to add to the paper records, to ensure double bookkeeping, as it was a government Agency, leaving no room for marginal errors.