Experienced in customer engagement, sales, and conflict resolution across diverse industries including hospitality, telecommunications, and customer support.
Handled customer inquiries, resolved issues, and provided support across various roles.
Conducted sales activities including client engagement, follow-up, and process management.
Effectively communicated with clients and guests, resolving conflicts and ensuring satisfaction.
Managed booking systems and sales processes, ensuring smooth operations for hospitality and service delivery.
24-7 Intouch CX
Complete sales and provide customer service, Event Coordination, System Management, Problem Solving
Conduent
IDT GUATEMALA
Sales and prospecting, Customer engagement, Follow-up and relationship management, Sales process management, Marketing support
TELUS
Sale home internet, home phone, security system and mobile lines, Provide customer service, Lead generation, Follow-up to close sales and guarantee customers concerns are resolved
Atento Guatemala
High School Degree In Science and Letters
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Collaborated with teams and adapted to multiple service environments to meet organizational goals.
Assisted taking orders from customers, Offer upsells and resolve customer’s inquires to guarantee an excellent service and customer experience.
AIRBNB
Guest assistance, Host support, Booking management, Conflict resolution, Quality assurance
