Michael - Customer Service & Technical Support Specialist with 6+ years in telecommunications and logistics

Managua, Managua Department, Nicaraguaen

Served as a communication bridge between customers and technicians, enhancing service resolution efficiency.

Handled customer inquiries, refunds, and retail activities at IBEX, improving customer satisfaction and operational flow.

Contact via CazVid

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Summary

Versatile professional with extensive experience in customer support, technical troubleshooting, and logistics coordination. Skilled in bilingual communication, data analysis, and CRM systems, committed to delivering efficient solutions and exceptional service.

Key Achievements

Promoted from customer service to logistics agent, managing driver coordination and supply chain activities.

Skills

Data AnalysisIntermediate

Applied data analysis skills to interpret customer data and support decision-making processes.

Microsoft OfficeAdvanced

Proficient in Microsoft Office Suite for documentation, reporting, and communication tasks.

CRMIntermediate

Experienced in using CRM systems to manage customer interactions and improve service workflows.

Customer CommunicationAdvanced

Facilitated bilingual communication between clients and service providers, ensuring clarity and professionalism.

Technical Skills

Experience

Technical Support

MANAGUA CALL CENTER - TECHNICAL SUPPORT COMPANY

OCT 2016 - NOV 2017

Used to be the bridge between the customer and the technician, Provided tools to know more about computers and repair them in software and hardware.

Customer Service Agent / Logistic Agent

IBEX

APR 2019 - FEB 2020

First line of communication between the customer and Amazon Company, Provided articles pricing and doing refunds and retail activities, Promoted to logistic agent, dealing with drivers.