Michael - Assistant Store Manager Lake Nona West

Demonstrated experience with Team Leadership & Coaching.

Demonstrated experience with Client Experience.

Demonstrated experience with Sales & KPI Performance.

Demonstrated experience with Employee Training.

Demonstrated experience with Store Operations.

Deliver personalized, consultative sales experiences by identifying customer needs and recommending appropriate products and solutions.. Drive sales through relationship building, product education, prospecting, referrals, and consistent customer follow-up.. Manage multiple customers and sales opportunities while maintaining a high level of service in a competitive environment.. Collaborate with sales, finance, service, and management teams to achieve business objectives and customer satisfaction.. Resolve customer concerns professionally while building loyalty and long-term relationships.

Provide personalized service to clients while managing complex, high-value purchasing and selling decisions.. Generate business through relationship building, referrals, networking, and digital outreach.. Manage multiple clients, appointments, deadlines, and priorities while maintaining consistent communication.. Resolve client concerns through active listening, negotiation, problem-solving, and timely follow-through.

Promoted into leadership based on performance, reliability, customer service, and ability to lead teams in a high-volume environment.. Led daily store operations, delegated responsibilities, and motivated team members to achieve service, sales, quality, and productivity goals.. Trained, coached, and provided real-time feedback to new and existing employees to strengthen performance and product knowledge.. Created personalized customer experiences and resolved concerns to strengthen satisfaction and loyalty.. Managed inventory, cash controls, POS transactions, opening/closing procedures, and operational standards.. Supported staffing priorities and maintained compliance with company policies, safety requirements, and brand standards.