Experienced customer service advocate with a focus on healthcare and telecom industries, skilled in technical support, sales, and client communication.
Delivered comprehensive service solutions in healthcare and telecom sectors.
Ensured clear, effective communication with clients and providers in high-pressure environments.
Supported sales processes including troubleshooting, contract management, and customer satisfaction.
Provided technical assistance for telecom products and services, troubleshooting customer issues.
United Health Care
Health and customer insurance assistance for clients in retirement programs and familiar plans., Coverages, disputes, In-Network facilities, scheduling appointments, drive pick ups, budget approvals and contacting providers.
Comcast Xfinity
Worked for Comcast as a customer service rep and with a tier 1 & 2 in sales, Family and individual plans that then was upgraded to contracts in connected data for corporations., Customer service representative serving for Straight Talk and Tracfone Wireless, Troubleshooting, customer satisfaction and payments.
Allied Global - Honduras
High School Diploma
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Applied management skills such as leadership, teamwork, and creativity in customer service roles.