This is my profileContact via CazVidMichael
Customer Service Professional with 5+ years in Healthcare and Telecom
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Competencies
Delivered comprehensive service solutions in healthcare and telecom sectors.
Ensured clear, effective communication with clients and providers in high-pressure environments.
Supported sales processes including troubleshooting, contract management, and customer satisfaction.
Provided technical assistance for telecom products and services, troubleshooting customer issues.
Applied management skills such as leadership, teamwork, and creativity in customer service roles.
Education
Languages
Summary
Experienced customer service advocate with a focus on healthcare and telecom industries, skilled in technical support, sales, and client communication.
Key Achievements
- Handled health insurance assistance and customer inquiries at United Health Care, managing complex coverage issues.
- Provided tier 1 & 2 sales support for Comcast Xfinity, improving customer experience and supporting contract upgrades.
- Served as Customer Service & Tech Support Agent at Allied Global, addressing technical and service inquiries
Experience
Customer Service Advocate
Health and customer insurance assistance for clients in retirement programs and familiar plans., Coverages, disputes, In-Network facilities, scheduling appointments, drive pick ups, budget approvals and contacting providers.
Customer Service & Sales Agent
Worked for Comcast as a customer service rep and with a tier 1 & 2 in sales, Family and individual plans that then was upgraded to contracts in connected data for corporations., Customer service representative serving for Straight Talk and Tracfone Wireless, Troubleshooting, customer satisfaction and payments.