Michell - Customer Service Agent with 2+ years of experience in client support and sales

Xalapa de Enríquez, Veracruz, Mexicoen

Handled customer inquiries and payments related to utility services, ensuring clear communication and resolution.

Supported customers in insurance policy information, coverage details, and medical appointment scheduling.

Published on CazVid

Summary

Experienced in handling customer inquiries, sales, and support within the utilities and insurance sectors. Skilled in remote communication, managing client needs, and contributing to team goals through effective service delivery.

Key Achievements

Gained experience working remotely with internal systems to provide efficient client service in diverse domains.

Skills

Customer ServiceIntermediate

Provided assistance to clients regarding utility bills, insurance policies, and medical appointments.

SalesIntermediate

Engaged in product and service sales, contributing to departmental metrics and client satisfaction.

Insurance SupportIntermediate

Guided customers through insurance policy details, coverage options, and benefits analysis.

Remote Work SkillsIntermediate

Utilized internal systems remotely in a home office setup to deliver timely customer support.

Languages

Inglés

Experience

Agente, servicio a clientes

Teleperformance

Mayo 2024 - agosto 2025

Atención a clientes sobre recibos de luz, pagos, aclaraciones y renovación de contratos., Manejo de sistema interno de la empresa en modalidad home office con equipo proporcionado., Experiencia en venta de productos y cumplimiento de métricas establecidas.

Agente, servicio a clientes

Results CX

Enero 2022 - diciembre 2023

Brindar información a los clientes sobre su póliza, coberturas y beneficios del seguro., Apoyo en la búsqueda de medicamentos, agendado de citas con médicos especialistas y orientación sobre otros planes de seguro disponibles.