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Migue

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Contact

Monterrey,Nuevo León,Mexico
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Education

Tec de Monterrey
Completed 2024
Certification
Centro de Bachillerato Tecnológico Industrial y Servicios Núm. 22
July 8th, 2004

Languages

enNative

Experience

Training Specialist

RGT Global Connect
January 2025 - Current Day

Training Need Assessment, Program Design & Development, Training Delivery, Training Coordination, Evaluation & Continuous Improvement, Support & Coaching, Documentation & Compliance, Collaboration & Communication, Learning Technology Management, Professional Development

Business Manager

Teleperformance
2021 - June 27th 2024

Strategic Planning & Goal Setting, Operation Management, Team leadership & Staff Management, Financial Oversight, Customer and Client Relations, Performance Monitoring, Problem Solving & Decision Making, Communication & Coordination, Risk Management, Continuous Improvement, Security Risk Review (Physical and Software), Leadership Development

Floor Manager

Teleperformance
2019 - 2021

Daily Operations Oversight, Staff Supervision & Support, Customer Service & Issue Resolution, Safety and Compliance, Inventory and Supplies Handaling, Team Communication, Quality Control, Problem Solving & Decision Making, Reporting, Training & Onboarding

Quality Manager

Teleperformance
2016 - 2019

Quality Strategy & Planning, Quality Management System (QMS) Oversight, Compliance & Standards, Process Improvement (SWOT, Ishikawa, Six Sigma, DMAIC, 5S, FMEA, and Root Cause Analysis (RCA), Quality Control & Assurance, Customer Satisfaction, Team Leadership, Risk Management, Supplier Quality Management, Reporting & Data Analysis

Training Specialist

Teleperformance
2010 - 2016

Training Need Assessment, Program Design & Development, Training Delivery, Training Coordination, Evaluation & Continuous Improvement, Support & Coaching, Documentation & Compliance, Collaboration & Communication, Learning Technology Management, Professional Development

Operation Supervisor

Teleperformance
2009 - 2010

Leadership & Team Management, Performance Monitoring, Workflow & Operations management, Training & Development, Communication, Problem Solving & Decision Making, Safety & Compliance, Quality Control, Scheduling & Attendance, Reporting & Documentation

Published on CazVid - May 17, 2026
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