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Content Operations Coordinator at Nielsen Media Mexico
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Competencies
Expertise in managing, validating, and processing high-volume real-time data streams for accurate reporting.
Proficient in troubleshooting and resolving technical issues across multiple platforms and tools.
Skilled in identifying and documenting bugs, ensuring optimal user experience and data accuracy.
Effective in coordinating with diverse teams and stakeholders to ensure seamless operations.
Education
Languages
Summary
Dedicated professional with diverse experience in data management, technical support, and quality assurance. Proven ability to enhance operational efficiency, ensure data integrity, and support high-volume workflows across industries.
Key Achievements
- Ensured real-time sports data integrity through meticulous cross-referencing of multiple sources.
- Streamlined data processing workflows, enhancing accuracy and reducing errors in live data feeds.
- Managed high-volume data and communication channels to support timely and reliable sports event coverage.
Experience
Content Operations Coordinator
Manage the integrity of real-time sports data feeds by focusing on live data processing and gathering relevant information from multiple sources.. Cross-referencing broadcasts and official sites to identify important details and resolving data discrepancies as they happen.. Use company software to accurately input and edit scores and game details to ensure a high-quality data stream.. Responsible for the information from 20 different events simultaneously.
Maintenance Coordinator
Coordinated maintenance requests for 250-300 properties across the U.S. using HubSpot to manage tickets and emails.. High-volume outbound calls to follow up with residents, owners, and vendors to ensure issues were resolved.. Handled contractor coordination, budget control, and verified vendor payments to maintain property standards.
Game Tester
Quality Assurance Game and Application manual tester with experience identifying and documenting bugs impacting gameplay and user experience.. Reporting bugs using Jira and maintaining clear communication with developers.
Customer Support
Gamer-focused Customer Support Specialist for a leading game developer, using Zendesk to resolve inquiries regarding account access, profile setup, in-game troubleshooting, and security concerns.
IT Service Desk Agent
Provided L1 technical support and Identity and Access Management (IAM) for multinational clients.. Managed Active Directory accounts, MFA/VPN troubleshooting, and user provisioning for onboarding and offboarding.