Miguel - Project Manager with 10+ years of experience in Construction Management

Overseeing project lifecycle, budgeting, scheduling, and team coordination.

Applying construction techniques and standards to deliver projects effectively.

Preparing and managing project budgets and cost control measures.

Leading and motivating project teams to achieve objectives efficiently.

Provided multilingual support to customers (English, Spanish, Portuguese) via phone, email, and chat., Resolved customer inquiries, handled escalations, and ensured satisfaction through active listening and problem-solving., Maintained high-quality scores and exceeded productivity targets.

Led a team of 15+ agents in delivering high-quality customer service and sales for the travel and vacation industry., Managed both cold and warm sales campaigns, closing deals and driving revenue growth., Designed and implemented action plans to improve KPIs, schedule adherence, and sales performance., Provided one-on-one coaching, performance reviews, and career development guidance.

Monitor, adjust and control the heat and hot water service for multiple buildings by emailing, calling and meeting with the managers to set expectations and preferences.