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Project Manager with 10+ years of experience in Construction Management
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Competencies
Overseeing project lifecycle, budgeting, scheduling, and team coordination.
Applying construction techniques and standards to deliver projects effectively.
Preparing and managing project budgets and cost control measures.
Leading and motivating project teams to achieve objectives efficiently.
Ensuring adherence to safety protocols and regulatory standards on site.
Education
Summary
Experienced professional overseeing large construction projects with a focus on timely delivery and safety.
Key Achievements
- Led multiple large-scale construction projects from initiation to completion, consistently meeting deadlines.
- Managed project budgets exceeding $50 million, ensuring cost efficiency and resource allocation.
- Coordinated multidisciplinary teams to deliver quality outcomes in accordance with client specifications and safety standards.
Experience
Customer Service Agent
Provided multilingual support to customers (English, Spanish, Portuguese) via phone, email, and chat., Resolved customer inquiries, handled escalations, and ensured satisfaction through active listening and problem-solving., Maintained high-quality scores and exceeded productivity targets.
Customer Service & Sales Supervisor
Led a team of 15+ agents in delivering high-quality customer service and sales for the travel and vacation industry., Managed both cold and warm sales campaigns, closing deals and driving revenue growth., Designed and implemented action plans to improve KPIs, schedule adherence, and sales performance., Provided one-on-one coaching, performance reviews, and career development guidance.
Technical Support Specialist
Monitor, adjust and control the heat and hot water service for multiple buildings by emailing, calling and meeting with the managers to set expectations and preferences.