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Competencies
Demonstrated experience with U.S. Healthcare Billing.
Demonstrated experience with Claims Management.
Demonstrated experience with Insurance Coordination.
Demonstrated experience with AI Productivity Tools (Cursor, Trae, GitHub).
Demonstrated experience with Technical Troubleshooting.
Education
Languages
Experience
Entrepreneur - Online Tech Sales
Directed all facets of an online sales business, including marketing, logistics, and customer relationship management., Designed and maintained basic e-commerce web pages to drive product visibility and sales growth.
Customer Care Agent
Delivered premium concierge and membership services to high-value customers, resolving technical and service-related issues., Managed scheduling, website support, and membership renewals, maintaining high customer satisfaction metrics.
Customer Service Representative (Billing Dept)
Managed all aspects of U.S. healthcare billing for patients, handling complex insurance claims, patient balances, and refund processing., Coordinated and submitted documentation directly to insurance providers to expedite claims and ensure timely payment., Provided expert support to patients navigating the U.S. healthcare billing system, ensuring clarity and resolution for complex inquiries.