2016 - 2018
Tech support agent
Compucom
Answer calls from nurses or doctors that used to have issues with their computer, Help them running tests, Solving their issues
2018 - 2019
Credit and collections agent
ATT
Answer calls from customers with no service, Get payment arrangements, Collect part of the bill
2019 - 2021
Customer service department
Qualfon
Answer call from roadside assistance, Help customers with this type of insurance, Submit the request and look for the person available to assist the customer
2021 - 2022
Claims department
Teleperformance
Answering the emails for the customers that submit a claim, This was for a bank institution in USA
2022 - 2024
Energy
Teleperformance
Answering calls for customers requesting a court or a package for electricity, Make some discovery questions, Provide the best plan for the customer based on the answers