Miriam - Customer Service & HR Generalist with 5+ years in recruitment and campaign management

Managed team performance, directed workflow, and maintained communication across teams to ensure operational efficiency.

Recruited remote staff, compiled training documents, and developed onboarding processes to improve team onboarding and skill development.

Conducted quality assurance checks, monitored performance metrics, and ensured compliance with industry regulations.

Created campaign strategies, managed call center activities, and developed promotional materials for loan programs and real estate listings.

Utilized bilingual skills (English and Spanish) to facilitate client interactions, staff training, and cross-platform communication.

Recruit remote employees for The Sundown Group in Nicaragua and compile and edit training documents., Implement processes for IB and OB calls., Assist the president to complete applications for construction bids and bond requests.

Creating campaign strategies and scripts, managing call center software and staff., Conducting quality assurance and ensuring regulatory compliance., Develop and document training processes and monitor the continuous improvement., Train, coach, and manage agents to enhance their communication about...

Supervise the performance and distribute the workload for the Job Posters & Job Editor., Maintain constant communication with the CareerBuilder contact for each of the accounts to plan and coordinate the team according to their needs., Monitor performance metrics and KPIs, conducting...