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Customer Service & HR Generalist with 5+ years in recruitment and campaign management
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Competencies
Managed team performance, directed workflow, and maintained communication across teams to ensure operational efficiency.
Recruited remote staff, compiled training documents, and developed onboarding processes to improve team onboarding and skill development.
Conducted quality assurance checks, monitored performance metrics, and ensured compliance with industry regulations.
Created campaign strategies, managed call center activities, and developed promotional materials for loan programs and real estate listings.
Utilized bilingual skills (English and Spanish) to facilitate client interactions, staff training, and cross-platform communication.
Education
Languages
Summary
Versatile professional with over 5 years of experience in customer service, HR, campaign management, and project coordination. Skilled in bilingual communication, team supervision, and process development, with hands-on expertise in recruitment, training, quality assurance, and promotional content...
Key Achievements
- Recruited remote employees and managed training documentation at The Sundown Group in Nicaragua.
- Developed and managed campaign strategies, scripts, and training processes for loan products at LO IN CITY LENDING.
- Supervised performance metrics, maintained KPI standards, and managed workload distribution at Concentrix Nicaragua.
Experience
CUSTOMER SERVICE / HR GENERALIST
Recruit remote employees for The Sundown Group in Nicaragua and compile and edit training documents., Implement processes for IB and OB calls., Assist the president to complete applications for construction bids and bond requests.
CAMPAIGN MANAGER - LOAN OFFICER ASSISTANT
Creating campaign strategies and scripts, managing call center software and staff., Conducting quality assurance and ensuring regulatory compliance., Develop and document training processes and monitor the continuous improvement., Train, coach, and manage agents to enhance their communication about...
CAMPAIGN SUPERVISOR / CAREER BUILDER
Supervise the performance and distribute the workload for the Job Posters & Job Editor., Maintain constant communication with the CareerBuilder contact for each of the accounts to plan and coordinate the team according to their needs., Monitor performance metrics and KPIs, conducting...