Experienced support specialist with a background in administrative functions, customer service, and visitor engagement across diverse sectors. Skilled in communication, organization, and empathetic client interaction.
Handled scheduling, correspondence, and documentation to support organizational efficiency.
Provided attentive and professional service in hospitality and healthcare settings to ensure positive visitor and patient experiences.
Facilitated effective communication between teams, clients, and visitors across diverse environments.
Organized and led guided tours and managed visitor schedules at wildlife and tourist attractions.
EMPIBOL S.R.L
Provided administrative and logistical support by managing schedules, correspondence, and meetings, ensuring proper documentation through reports and minutes., Facilitated internal and external communication between teams, supervisors, and clients to achieve objectives., Optimized staff schedules and routes for efficient task coverage.
FIVGO Assisted Reproduction Center
Offered attentive and discreet support to patients, assisting with inquiries, appointment scheduling, and general administrative tasks., Demonstrated empathy and professionalism in a sensitive and confidential environment, helping to create a positive experience for all visitors.
Mabu Thermas Grand Resort Hotel
Experienced restaurant attendant skilled in delivering exceptional customer service and ensuring a welcoming dining experience., Excelled in a high-pressure team environment maintaining high standards of customer service.
Dreams Eco Park
Bachelor’s Degree
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Fluent in English, Portuguese, and Spanish, enabling effective communication in multicultural settings.
Facilitated guided tours at a falconry and wildlife center, a unique tourist attraction showcasing the art of falconry and wildlife conservation., Educated visitors about birds of prey, animal care, and conservation efforts while ensuring a memorable and engaging experience., Provided excellent customer service, coordinated visitor schedules, and maintained a welcoming environment for tourists.
