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Monica
Customer Service Specialist with 3+ years in E-commerce and Banking
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Competencies
Experience in delivering support through voice and chat channels across diverse industries.
Proven ability to communicate effectively with customers in high-pressure environments.
Managed issues related to returns, cancellations, payments, and inquiries efficiently.
Handled multiple customer requests simultaneously across different platforms.
Proficient in English, with ability to communicate effectively about technical and customer service topics.
Languages
Summary
Experienced in managing customer inquiries across e-commerce, banking, and hospitality sectors, with strong communication and problem-solving skills.
Key Achievements
- Provided multi-channel customer support for an online marketplace, managing inquiries and issue resolution.
- Handled banking customer service, managing payments, billing, and credit inquiries via voice and chat.
- Supported restaurant customer support, facilitating order placement and payment processing.
Experience
Customer Service Agent
Provide Customer Service to all sellers for an online marketplace., Manage returns, cancellations, selling issues, payment requests and buying inquiries thru voice.
Customer Service Agent
Provide customer service to a Bank account., Manage payments, reading bills, provide credits if possible, check charges and invoices thru voice and chat.
Customer Service Agent
Provide customer support for a restaurant., Place orders and receive payments thru voice.