Raúl - Educational Supervisor with 15+ years of expertise in academic management and social media communication

Bogotá, Bogota D.C., Colombiaen

Led a team of 40 remote teachers at Aprende Institute, ensuring KPI compliance and performance optimization.

Supervised social media operations and customer interactions at Colombia ESL, implementing effective engagement strategies.

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Summary

Skilled in remote team management, social media engagement, and media organization with over 15 years of experience in education and communication fields.

Key Achievements

Contributed to media and event organization as a journalist, participating in forums and public communication efforts.

Skills

Leadership & Team ManagementAdvanced

Directed teams of up to 40 members, coordinating remote academic staff and supervising social media teams.

Social Media & Customer EngagementAdvanced

Implemented communication strategies across platforms like Five9, Social Studio, and Botmaker to enhance user interaction.

Media & Event OrganizationIntermediate

Participated in formulating and organizing forums and public communication initiatives as a journalist.

Educational Program ManagementAdvanced

Led remote education teams in meeting KPIs and drove initiatives to improve performance and educational outcomes.

Experience

Periodista Pública

Kien&amp;Ké

2016

Desempeñé como comunicadora pública, Asumí funciones de periodista, Formé parte del Equipo de Eventos, Contribuí en la organización y creación de foros

Analista SocialMedia - Supervisor SocialMedia - Supervisor Chat/WhatsApp/Phone

Colombia ESL

2018 - 2024

Supervisora del área de WhatsApp/Social, Implementé estrategias de trabajo, Mejorar la comunicación entre el asesor y el usuario, Garantizar una interacción efectiva y empática