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Educational Supervisor with 15+ years of expertise in academic management and social media communication
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Competencies
Directed teams of up to 40 members, coordinating remote academic staff and supervising social media teams.
Implemented communication strategies across platforms like Five9, Social Studio, and Botmaker to enhance user interaction.
Participated in formulating and organizing forums and public communication initiatives as a journalist.
Led remote education teams in meeting KPIs and drove initiatives to improve performance and educational outcomes.
Proficient in Salesforce, Canva, Genially, Microsoft Office, and Google Drive for various administrative and creative tasks.
Education
Languages
Summary
Skilled in remote team management, social media engagement, and media organization with over 15 years of experience in education and communication fields.
Key Achievements
- Led a team of 40 remote teachers at Aprende Institute, ensuring KPI compliance and performance optimization.
- Supervised social media operations and customer interactions at Colombia ESL, implementing effective engagement strategies.
- Contributed to media and event organization as a journalist, participating in forums and public communication efforts.
Experience
Periodista Pública
Desempeñé como comunicadora pública, Asumí funciones de periodista, Formé parte del Equipo de Eventos, Contribuí en la organización y creación de foros
Analista SocialMedia - Supervisor SocialMedia - Supervisor Chat/WhatsApp/Phone
Supervisora del área de WhatsApp/Social, Implementé estrategias de trabajo, Mejorar la comunicación entre el asesor y el usuario, Garantizar una interacción efectiva y empática
Supervisor Académico/Gestión Remota
Lidero un equipo de 40 docentes en modalidad remota, Asegurando el cumplimiento de KPIs, Impulso iniciativas que optimizan el rendimiento del equipo