Experienced in customer support, sales monitoring, quality assurance, and business development with a strong focus on client satisfaction and operational efficiency.
Provided customer support across multiple industries, handling inquiries, disputes, and billing issues.
Monitored sales performance and managed receivables to optimize revenue at AUTONET.
Ensured service quality standards and conducted evaluations as a certified quality specialist.
Led entrepreneurial initiatives in multilevel marketing and gave motivational conferences.
Handled document uploads, application processing, and client communication for financial services.
AUTONET
Operational sales tracking and recovery of receivables, Monitor customers for customer satisfaction, Responsible for 10 sales agents
TELEPERFORMANCE
Customer service for the Directv campaign, Promoted to quality specialist, Certified as a specialist and quality analyst for the Fedex campaign
Developed entrepreneurial skills in multilevel businesses and direct sales, Gave conferences about life experiences and personal improvement
Results Cx
Customer service for a rental car company, Helped customers with billing, disputes, and general inquiries
Telvista
Helping customers with reservations and billing issues
City Wide Financial/ Academy Pro Solution
Upload documents to the correct file, Create applications for student loans, Follow up during the process, Submit applications for payment plans, Send information to clients via email
HIGH SCHOOL
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