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Moises Osiris Acevedo Jasso's avatar
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Moises Osiris Acevedo Jasso

Chihuahua, Chihuahua, Mexico

Customer Service & Operations Manager with 10+ years of experience

  • Managed a team of 10 sales agents at AUTONET, overseeing operational sales tracking and receivables recovery
  • Progressed from Customer Service Agent to Quality Specialist at TELEPERFORMANCE, earning certification and recognition in quality analysis
  • Developed entrepreneurial skills through multilevel businesses and delivered conferences on personal development
Customer Service
Advanced
Provided customer support across multiple industries, handling inquiries, disputes, and billing issues.
Sales Operations
Intermediate
Monitored sales performance and managed receivables to optimize revenue at AUTONET.
Quality Assurance
Intermediate
Ensured service quality standards and conducted evaluations as a certified quality specialist.
Business Development
Beginner
Led entrepreneurial initiatives in multilevel marketing and gave motivational conferences.
Administrative Processing
Intermediate
Handled document uploads, application processing, and client communication for financial services.
See Full Skillset on CazVid
2006 - 2008
Area Manager
AUTONET
Operational sales tracking and recovery of receivables, Monitor customers for customer satisfaction, Responsible for 10 sales agents
2009 - FEBRERO 2014
Customer Service Agent / Quality Specialist
TELEPERFORMANCE
Customer service for the Directv campaign, Promoted to quality specialist, Certified as a specialist and quality analyst for the Fedex campaign
2014 - 2020
Entrepreneur
Developed entrepreneurial skills in multilevel businesses and direct sales, Gave conferences about life experiences and personal improvement
2022
Customer Service Agent
Results Cx
Customer service for a rental car company, Helped customers with billing, disputes, and general inquiries
06/25/2022 - 01/08/2023
Customer Service
Telvista
Helping customers with reservations and billing issues
01/08/2023 - 10/02/2024
Processing Team Member
City Wide Financial/ Academy Pro Solution
Upload documents to the correct file, Create applications for student loans, Follow up during the process, Submit applications for payment plans, Send information to clients via email
View Complete Work History
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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