This is my profileContact via CazVidMonica
Debt Collector with 17 years in Credit Management
Contact
Johannesburg, Gauteng, South Africa
Available on CazVid
Competencies
Debt CollectionExpert
Expertise in managing debt recovery processes and negotiations.
Customer ServiceAdvanced
Skilled in maintaining positive client relationships while ensuring debt recovery.
Administrative SkillsIntermediate
Proficient in administrative duties supporting debt collection activities.
Process ImprovementIntermediate
Experienced in identifying and implementing efficient processes in collections.
Education
Progress High School
Completed 1999
Diploma in Secretarial
JSS
Completed 2000
Mabotwane Security Services
Completed 2007
Summary
Monica is a seasoned debt collector with 17 years of experience in credit management, known for her strong negotiation skills and customer-focused approach.
Key Achievements
- Successfully recovered over 80% of outstanding debts during tenure at Brooks&Luyt Inc.
- Improved collection processes resulting in a 30% increase in efficiency at NRB Risk Solutions.
- Maintained a customer satisfaction rating of 95% while handling debt collections at Blakes Maphanga Inc.
- Trained and mentored new debt collectors, enhancing team performance and retention.
- Streamlined administrative processes at Capital Debt Collection, reducing overhead costs.
Experience
Debt Collector
Direct Channel Credit Management
2007 - 2009
Debt Collector
Brooks&Luyt Inc
2010 - 2017
Debt Collector
NRB Risk Solutions
2018 - 2019
Debt Collector/Admin
Blakes Maphanga Inc
2019 - 2022
Administrator
Capital Debt Collection
2023 - 2024
Skills
Debt CollectionCustomer ServiceAdministrative SkillsProcess Improvement
Published on CazVid - May 21, 2026