Demonstrated experience with Sales strategy & customer retention.
Demonstrated experience with Logistics coordination.
Demonstrated experience with Phone etiquette & call handling.
Demonstrated experience with Legal case documentation.
Km2 Solutions
Responsible for selling security systems and coordinating the transport and delivery of equipment., Provided basic customer support and ensured timely installation logistics.
The United Firm
Efficiently manage the attorney’s calendar by scheduling appointments, court dates, and important deadlines to ensure smooth daily operations and timely follow-ups., Maintain regular and professional communication with clients via phone, email, and messaging platforms, providing clear information, updates, and support regarding their legal matters., Use Clio to accurately document case details, track interactions, and maintain organized legal records; handle inbound and outbound calls through RingCentral to ensure effective and reliable communication.
Alorica
Assisted members with health insurance information, scheduled appointments with doctors and specialists, and managed inquiries about medication coverage and in-network providers., Utilized internal systems to resolve issues efficiently and provided clear, empathetic communication to ensure member satisfaction.
Industrial Management and Business Intelligence
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Demonstrated experience with Order processing & fulfillment.
Alorica
Coordinated book sales and deliveries to schools and warehouses., Managed order processing, logistics, and ensured accurate and on-time fulfillment.
Alorica
Specialized in re-engaging former customers by offering personalized TV packages based on their budget and preferences., Utilized strong communication and negotiation skills to rebuild customer relationships and close sales., Consistently met retention and reconnection targets through a consultative sales approach.
