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Data Analyst with 5+ years in Retail and E-commerce
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Competencies
Utilized statistical tools and techniques to interpret complex data sets and support business decisions.
Prepared and optimized queries to extract data from relational databases for reporting purposes.
Created detailed reports, pivot tables, and analyzed data trends with Excel functions.
Built dashboards and visual reports with tools like Tableau and Power BI to communicate insights clearly.
Coordinated multiple projects to improve data analysis workflows and reporting processes.
Summary
Experienced professional specializing in data analysis, reporting, and visualization to support strategic business initiatives.
Key Achievements
- Led the migration of data reporting systems, enhancing data accessibility
- Developed dashboards that improved decision-making efficiency among management
- Streamlined data collection processes, reducing reporting time by 20%
Experience
Owner
Managed the overall administration of the pet transportation business., Built strong commercial relationships with suppliers, clients, and collaborators., Supervised logistics, human resources, and material resources., Coordinated with rescuers, veterinarians, and potential customers to optimize service quality.
Owner
Managed administrative tasks and strengthened relationships with suppliers., Designed and implemented marketing strategies and financial control., Led a team of five employees, conducting biweekly meetings to assess progress.
Personal Assistant
Organized meetings and managed executive agendas., Coordinated business trips, including flights and accommodations., Provided in-office customer service and handled correspondence., Prepared reports and maintained efficient file management.
Sales Representative / Local Sales Manager
Promoted vacation club activities and provided personalized customer service., Registered and verified customer information in the company’s database., Conducted monthly sales meetings and quarterly training sessions., Led a sales team of 25 members, optimizing their performance., Developed marketing strategies and supervised team performance.
Customer Service Representative / Executive Sales Advisor
Managed inbound and outbound calls to acquire and retain customers., Advised and guided clients on optimizing tourism-related processes., Conducted strategic follow-ups to ensure optimal customer satisfaction.