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Nalyn
Customer Service Specialist with 3+ years in BPO and Banking
Video resume
Costumer service
Bilingual costumer service, tech support, billing, voice or phone support, chat, cx solution, retention.
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered quality support through multiple channels, ensuring customer satisfaction.
Technical SupportIntermediate
Supported technical issues in previous campaigns, enhancing problem-solving skills.
Bilingual CommunicationAdvanced
Provided support in both English and Spanish, facilitating effective communication with diverse clients.
Financial Account HandlingIntermediate
Managed banking customer accounts, understanding financial procedures and protocols.
Summary
Bilingual customer service expert with over 3 years of experience in BPO and banking sectors, specializing in technical support, billing, and retention. Adept at multi-channel communication and adaptable to different campaign requirements.
Key Achievements
- Provided bilingual customer support across technical, billing, and retention areas.
- Gained extensive experience in handling diverse customer service channels including voice, chat, and phone.
- Transitioned from technical campaign support to financial account management, demonstrating adaptability.
Skills
Customer ServiceTechnical SupportBilingual CommunicationFinancial Account Handling
Published on CazVid - Jul 3, 2025