Dispatcher open to new opportunities
Demonstrated experience with Salesforce.
Demonstrated experience with Zendesk.
Demonstrated experience with Kustomer.
Demonstrated experience with ParcelLab.
Demonstrated experience with Freshdesk.
Roadside Assistance
Handled inbound roadside assistance requests.. Verified customer information and locations.. Dispatched towing and roadside service providers.. Coordinated with service providers and monitored request status.. Updated customers on estimated arrival times.. Documented service requests accurately.. Provided professional and empathetic customer support.
HexClad
Delivered tech and product support for cookware and kitchen technology.. Resolved escalated warranty, refund, order, and payment inquiries.. Improved workflows using Zendesk.
Freelance
Perform bank reconciliations. Create and manage invoices. Record payments. Track expenses
Roadside Assistance
Handled incoming roadside assistance calls. Assessed Vehicle issues. Dispatched service providers. Customer-focused support while maintaining accurate records
Allianz, Canada
Provided technical and product support to international clients.. Boosted CSAT through fast and clear communication.. Assisted cross-functional teams with escalated tickets.
ABC Financial Services
Negotiated payment solutions.. Exceeded monthly targets and kept accurate records.
Arise, U.S. & Canada
Managed documentation and supported healthcare & customer teams.
LiveOps, U.S.
Processed payments and supported high-volume operations.
Nike, U.S.
Resolved billing and payment discrepancies.
Freelance
Interpreted in French, English & Spanish for medical and business clients.
Diploma
Technical Studies
Nursing Studies