Natalia

Welcomed guests and offered quick assistance to handle diverse needs., Supported company mission and values through honesty, integrity, and high-quality performance., Processed customer orders and checked carts for additional merchandise., Monitored customers for signs of fraud and theft to prevent store losses., Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions., Tracked customer purchases to predict sales opportunities and adjusted merchandise presentation to push certain items., Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.

Leveraged experience and customer service skills to guide the caller toward optimal support options., Answered 100+ inbound calls per day to offer diverse assistance and resolve customers' problems., Combined active listening skills, prepared scripts, and personal communication expertise to determine the best solution for each caller., Researched issues across multiple databases to fully understand and address concerns., Directed phone calls to shorten service time and steer conversations towards targeted solutions.

Coordinated responses to guest needs by working with housekeeping, room service, and maintenance., Made and confirmed reservations for guests staying at the property and for off-site services such as dinners and entertainment., Organized the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests., Oversaw concierge services to help guests get the most of their stay., Kept the work area organized and clutter-free., Maintained a good working relationship with co-workers and management., Finished all tasks and job duties, adhering to deadlines to avoid delays.

Led, supervised, and supported children during classroom activities., Organized classroom spaces with multiple stations to engage the students in different ways while boosting learning., Worked closely with struggling students to improve learning, eating habits and personal hygiene., Offered a variety of materials and resources for children to explore imaginative and academic ideas., Taught children how to be good students and citizens by setting ambitious expectations., Maintained a positive and encouraging learning environment with use of positive reinforcement strategies., Educated young children about basic color recognition, foundational reading skills, and numbers., Supported students emotionally, socially and academically with one-on-one care., Adapted teaching methods to connect with individual students, answer questions and provide personalized support.