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Customer Service and Support Specialist with 5+ years in client & healthcare sectors
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Competencies
Experience in managing customer interactions via calls, emails, and live chat to ensure satisfaction.
Performed detailed data entry, verification, and maintenance of client and patient records across multiple roles.
Provided technical assistance across various telecommunications and healthcare platforms, adhering to compliance standards.
Utilized Office 365, Google Workspace, Salesforce, Zoho, Oracle, and Lawmatics for customer and project management.
Education
Languages
Summary
Experienced in managing customer interactions, supporting healthcare operations, and optimizing client onboarding and retention strategies.
Key Achievements
- Coordinated medical procedures and managed patient records with accuracy at Sitel Nicaragua
- Provided multi-channel customer and technical support, maintaining HIPAA compliance at Concentrix Nicaragua
- Led client onboarding, support, and retention efforts at NobelBiz, generating significant revenue opportunities
Experience
Customer Service and Tech Support Representative
Coordinated and scheduled medical procedures to ensure efficient patient care, Managed office appointment calendar, optimizing provider schedules, Verified referrals and insurance requirements to facilitate timely treatment, Performed accurate and detailed data entry to maintain up-to-date patient...
CSR / Data Entry Specialist
Provided customer and technical support for a telecommunications company, while maintaining a consultative approach with a focus on soft sales opportunities., User Support Guidance, Technical Support, and CRM Data Entry & Verification Specialist while adhering to HIPAA compliance...
Medical Virtual Office Assistant
Customer Success Manager
Managed inbound and outbound calls with potential new clients, providing information and support, Scheduled and secured initial appointments, generating $16,500 in revenue from a single client, Directed calls to appropriate internal teams to ensure smooth workflow and client satisfaction, Conducted...