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Product Manager with 8+ years in SaaS and UX Design
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Competencies
Managed product lifecycle, coordinated between development and marketing teams, and set product strategy.
Designed user interfaces and improved user experience based on research and testing.
Applied Scrum and Kanban frameworks in managing product development cycles.
Utilized analytics tools to monitor product performance and inform decision-making.
Education
Summary
Experienced Product Manager with a background in SaaS and UX design, leading team initiatives and product enhancements for over 8 years.
Key Achievements
- Led cross-functional teams to develop and launch new SaaS features, enhancing user engagement.
- Improved product usability based on user feedback, increasing customer retention.
- Progressed from Junior Product Designer to Senior Product Manager over 8 years, expanding responsibilities.
Experience
Technical Consultant / Staff Consultant
Delivered end-to-end ERP implementation and optimization projects for clients across diverse industries., Analyzed business processes and translated requirements into NetSuite configurations and customizations., Designed and developed scripted solutions within the SuiteCloud platform to automate and streamline financial and operational workflows., Collaborated with cross-functional teams and client stakeholders to ensure smooth adoption and alignment with business objectives., Provided user support and post-implementation assistance to enhance system performance and client satisfaction.
Business Partner
Led SAP migration from LSAP to GSAP/FEP, including data validation, UAT/PROD testing, and interface configuration., Identified and resolved process bottlenecks in the Invoice-to-Pay (I2P) workflow, improving KPI compliance., Provided training and documentation to finance and operations teams to enhance I2P efficiency., Collaborated across departments to ensure sustainability of implemented solutions.
Service Delivery / Service Desk Assistant L1
Coordinated schedules for technical support activities under the ITIL Foundation framework., Monitored service levels, ensured incident management compliance, and supported QA reviews., Liaised with account management to support decision-making on service level agreements.
Administrative Assistant
Prepared annual budgets and monitored expenses for the Montevideo office., Managed invoicing, collections, and banking reconciliations., Maintained and updated the client database and managed payment processes.
Administrative Assistant
Coordinated client payments, purchasing, and budget control., Managed vendor payments, bank reconciliations, and general expense tracking.