Nazareth Campos Chaves

Inbound calls and chats agent for Avalon., Worked for the Technical Support Department, where executed tasks related to troubleshooting by guiding customers with technical situations on various technological devices., Medias Services Support Advisor by using research skills on customers media accounts, helped numerous customers to manage their subscriptions, process refunds requests, payments and determine fraud cases.

Executed tasks with customers who have overdue accounts, negotiate repayments plans with offers of various payments methods and terms., Account management by keeping accurate records of payments agreements and account status updates conducted ethically and legally by the regulations of Capital One.