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Technical Support Advisor with customer service and account management expertise
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Competencies
Provided troubleshooting guidance for technological devices and digital accounts.
Communicated effectively with customers via inbound and outbound calls and chats.
Managed customer account information, payment agreements, and processed refunds.
Used research competencies to assist media service customers with account issues and fraud.
Education
Languages
Summary
Experienced in technical troubleshooting, media account services, and account management with a strong focus on customer satisfaction.
Key Achievements
- Provided technical troubleshooting support for Avalon customers via calls and chats at CONCENTRIX.
- Managed media account services, including subscription assistance, refunds, and fraud detection at CONCENTRIX.
- Negotiated repayment plans and managed account records with Capital One customers at FOUNDEVER.
Experience
Technical Support Advisor
Inbound calls and chats agent for Avalon., Worked for the Technical Support Department, where executed tasks related to troubleshooting by guiding customers with technical situations on various technological devices., Medias Services Support Advisor by using research skills on customers media accounts, helped numerous customers to manage their subscriptions, process refunds requests, payments and determine fraud cases.
Chats, inbound and outbound calls agent
Executed tasks with customers who have overdue accounts, negotiate repayments plans with offers of various payments methods and terms., Account management by keeping accurate records of payments agreements and account status updates conducted ethically and legally by the regulations of Capital One.