Experienced in medical device customer support, operations management, and bilingual service delivery across healthcare, financial, and hospitality industries.
Provided troubleshooting and customer support for insulin pump devices, adhering to FDA and HIPAA guidelines.
Utilized English and Spanish fluency in high-sensitivity environments for customer support and troubleshooting.
Managed business operations, team leadership, and workflow development in multiple roles.
Led customer care teams in call centers and healthcare settings, ensuring quality service delivery.
Teleperformance – Ultra Lag
Provide Tier 1–3 support for Insulet’s Omnipod products (POD 1, 2, 3) used in diabetes management., Assist patients and healthcare professionals across Latin America and North America., Troubleshoot medical device issues, support onboarding, and escalate product concerns per FDA and HIPAA...
Nelly Brenes Pastelería Creativa
Founded and scaled a boutique pastry business with customized culinary education services., Managed all operations: Client acquisition, event planning, product development, and logistics., Built a strong digital brand and community through Facebook and customer referrals.
Precision Data Management
Oversaw financial outsourcing and customer support services., Conducted 3-month training in Pennsylvania and Delaware, U.S., to launch operational teams., Handled business development, team recruitment, workflow architecture, and client success., Successfully sold the business in 2012.
Law Studies
Administration & Management
Coaching & Leadership Programs
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