Nelson - Customer Service Professional with diverse industry experience

Bucaramanga, Santander Department, Colombiaen

Gained experience in verification, commercial advising, and technical support across multiple companies.

Progressed through roles from Customer Support to Verification Agent, demonstrating skill growth and versatility.

Published on CazVid

Summary

Experienced in customer service, technical support, and commercial advising across multiple companies, demonstrating versatility and commitment.

Key Achievements

Provided customer support in multiple languages and contexts, managing customer interactions and office tasks.

Skills

Customer ServiceAdvanced

Applied customer service skills in diverse roles including technical support and commercial advising.

Office ManagementIntermediate

Utilized Excel and Office tools to manage administrative tasks efficiently.

Technical SupportIntermediate

Provided technical assistance to end-users, troubleshooting issues in a call center environment.

Communication SkillsAdvanced

Handled customer interactions professionally across various roles and companies.

Innovative Problem SolvingBeginner

Experience

Verification Agent (Turo)

TELEPERFORMANCE

01/20/2022 - 12/12/2024

Commercial Advisor and Customer Support Agent

POPULAR BANK

21/06/2019 - 06/10/2020

Commercial Advisor

Tigo Une

01/11/2018 - 21/06/2019

Loyalty Advisor

Telebucaramanga

27/12/2017 - 30/09/2018

Technical Support Rac

Atento Colombia

01/02/2016 - 30/11/2017

Customer support

Atento Teleservices Spain

15/02/2010 - 13/12/2011

Education

Educational Institution Andrés Páez de Sotomayor

Academic Bachelor

2006

Servicio Nacional de aprendizaje SENA

PREVENTIVE MAINTENANCE OF COMPUTER EQUIPMENT

2014

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