This is my profileContact via CazVidNelson
Customer Service Professional with diverse industry experience
Contact
Bucaramanga, Santander Department, Colombia
Available on CazVid
Competencies
Customer ServiceAdvanced
Applied customer service skills in diverse roles including technical support and commercial advising.
Office ManagementIntermediate
Utilized Excel and Office tools to manage administrative tasks efficiently.
Technical SupportIntermediate
Provided technical assistance to end-users, troubleshooting issues in a call center environment.
Communication SkillsAdvanced
Handled customer interactions professionally across various roles and companies.
Innovative Problem SolvingBeginner
Applied innovative approaches in customer support and office management tasks.
Education
Academic Bachelor
Educational Institution Andrés Páez de Sotomayor
2006
PREVENTIVE MAINTENANCE OF COMPUTER EQUIPMENT
Servicio Nacional de aprendizaje SENA
2014
Languages
SpanishC2
EnglishB2
Summary
Experienced in customer service, technical support, and commercial advising across multiple companies, demonstrating versatility and commitment.
Key Achievements
- Gained experience in verification, commercial advising, and technical support across multiple companies.
- Progressed through roles from Customer Support to Verification Agent, demonstrating skill growth and versatility.
- Provided customer support in multiple languages and contexts, managing customer interactions and office tasks.
Experience
Verification Agent (Turo)
TELEPERFORMANCE
01/20/2022 - 12/12/2024
Commercial Advisor and Customer Support Agent
POPULAR BANK
21/06/2019 - 06/10/2020
Commercial Advisor
Tigo Une
01/11/2018 - 21/06/2019
Loyalty Advisor
Telebucaramanga
27/12/2017 - 30/09/2018
Technical Support Rac
Atento Colombia
01/02/2016 - 30/11/2017
Customer support
Atento Teleservices Spain
15/02/2010 - 13/12/2011
Skills
Customer ServiceOffice ManagementTechnical SupportCommunication SkillsInnovative Problem Solving
Published on CazVid - Jul 3, 2025