Dedicated professional with over 4 years of experience in customer service, content moderation, and team leadership across social media platforms and technical support environments in Colombia.
Extensive experience supporting customers across multiple platforms, ensuring satisfaction and issue resolution.
Skilled in social media content review, enforcing guidelines, and maintaining community safety.
Led and trained teams in conflict management and operational support, improving team efficiency.
Proficient in managing and supporting multiple software systems within customer service and moderation roles.
Ivory Studios
Management of user complaints., Support for models (Typing, Aesthetics and Camera Image), Leadership, Teamwork, Manage conflicts, Social networks, Training
Accedo Technologies
Customer service, Management of multiple systems, Product support, Back up Team Leader
Sutherland (SGS COLOMBIA HOLDING S.A.S)
Customer service, Collections agent, Management of multiple systems, Product support
Teleperformance Colombia S.A.S
Content moderation for social media, Product support, Management of multiple systems
Technician
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